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- MANAGING CONFLICT IN THE WORKPLACE
Dean Danny A. CabulayI. Workplace Conflict in a Nutshell
What is Conflict?
Types and Levels of Conflict
Vital Statistics
Is Workplace Conflict Good or Bad?
II. Anatomy of Workplace Conflict
Parties to a Conflict
Conflict as a Process and Experience
Conflict as a Strategy and Weapon
Rootcauses of Conflict
Diversity of Emotions
III. Specific Challenging Situations at Work
Office Politics
Conflict of Interest
Personality Clashes
Work Stress
Management Style and Ethics
Violation of Company Rules
Violation of Personal Space and Privacy
Dean Danny A. Cabulay
- Lunch Break
- MANAGING CONFLICT IN THE WORKPLACE
Dean Danny A. CabulayIV. Conflict Management Strategies
Five Generic Strategies
Seven Steps to Conflict Resolution
Larger Menu of Options
V. Win-Win Approach to Conflict Management
VI. Ten Key Principles in Human Relations
VII. SynthesesDean Danny A. Cabulay